Privacy Policy

Last Updated: September 24, 2026

This Privacy Policy describes how Nestavixo collects, uses, discloses, and otherwise processes personal information when you visit, use, make a purchase from, or otherwise interact with nestavixo.com (the “Site”).

Nestavixo is an online retail store owned and operated by Qingdao Xingyao Lianrong Network Technology Co., Ltd.

For purposes of this Privacy Policy, references to “Nestavixo,” “we,” “us,” or “our” refer to Qingdao Xingyao Lianrong Network Technology Co., Ltd. in connection with the operation of nestavixo.com.

Legal Entity: Qingdao Xingyao Lianrong Network Technology Co., Ltd.
Registered Address: Room 3E02, 3rd Floor, No. 147 Liaoning Road, Liaoning Road Subdistrict, Shibei District, Qingdao, Shandong, China
Customer Support Email: service@nestavixo.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please read this Privacy Policy carefully.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

We may collect the following categories of information.

Contact Information

This may include:

• name;
• email address;
• shipping address;
• billing address;
• telephone number, if provided; and
• other contact details you choose to provide.

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• products ordered;
• order number;
• order value;
• shipping method;
• billing and shipping information;
• transaction status;
• return or refund information; and
• other information associated with your purchase.

Payment Information

Payment information may be processed by third-party payment service providers used through our ecommerce platform or checkout process.

Those providers may process payment card details, account information, billing information, and other information required to complete your payment.

We receive transaction-related information necessary to process and manage your order.

Customer Support Information

If you contact us, we may collect information contained in your communication, including:

• your name;
• email address;
• order number;
• questions or requests;
• return or refund information;
• photographs or videos you provide;
• product issue information; and
• other information you choose to provide.

Device and Usage Information

When you use our Site, certain information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• operating system;
• general location derived from technical information;
• pages viewed;
• referring pages;
• interaction with the Site; and
• date and time of visits.

Cookies and Similar Technologies

We and service providers supporting the Site may use cookies, pixels, tags, local storage, and similar technologies to operate the Site and understand how it is used.

More information is provided in the Cookies and Similar Technologies section below.

2. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We collect information you provide when you:

• place an order;
• complete checkout;
• contact customer support;
• request a return or refund;
• subscribe to marketing communications;
• submit a form; or
• otherwise communicate with us.

Information Collected Automatically

We may automatically collect certain technical and usage information when you visit or interact with nestavixo.com.

This may occur through cookies and similar technologies.

Information From Service Providers

We may receive information from service providers involved in operating the Site or fulfilling transactions, including ecommerce infrastructure providers, payment providers, shipping providers, fulfillment partners, fraud-prevention providers, analytics providers, and other service providers.

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• process and manage orders;
• confirm payments and transactions;
• arrange fulfillment and shipping;
• provide tracking information;
• communicate about orders;
• process cancellations, returns, replacements, and refunds;
• respond to customer service inquiries;
• operate and maintain the Site;
• identify and prevent fraud, abuse, security incidents, or unauthorized activity;
• troubleshoot technical problems;
• improve Site functionality and customer experience;
• comply with applicable legal obligations;
• enforce our policies and protect our legal rights; and
• provide marketing or advertising where permitted by applicable law and your choices.

We will use personal information only as reasonably necessary for the purposes described in this Privacy Policy or otherwise disclosed when the information is collected.

4. Order Processing and Fulfillment

When you place an order through Nestavixo, we use personal information to complete the transaction and provide the products you purchased.

This may include using and sharing information such as your:

• name;
• shipping address;
• contact information;
• order contents; and
• delivery information

with service providers involved in payment processing, fulfillment, shipping, and delivery.

Orders placed through Nestavixo are fulfilled from China, and information necessary to process and fulfill your order may therefore be accessed or processed in China.

5. Shopify

Nestavixo uses Shopify as part of the ecommerce infrastructure supporting our online store.

Shopify may process personal information in connection with services such as:

• hosting the online store;
• checkout functionality;
• order processing;
• ecommerce infrastructure;
• fraud and security functions; and
• other services used to operate the store.

Shopify's processing of personal information may also be subject to its own privacy terms and practices.

6. Payments

Payments are processed using payment services made available through our checkout and ecommerce systems.

Payment service providers may collect and process information necessary to authorize and complete your payment.

We may receive information relating to the transaction, such as:

• payment status;
• transaction identifier;
• payment method type; and
• information necessary to associate the payment with your order.

Payment providers process payment information in accordance with their own privacy and security practices.

7. Shipping and Fulfillment Providers

We may provide personal information to shipping carriers, logistics providers, fulfillment partners, and related service providers as reasonably necessary to fulfill and deliver your order.

This may include:

• recipient name;
• shipping address;
• telephone number, where necessary;
• order information; and
• tracking or delivery-related information.

These providers receive information necessary to perform the applicable shipping or fulfillment service.

8. Cookies and Similar Technologies

We may use cookies and similar technologies for different purposes.

Essential Cookies

Essential technologies may be necessary to:

• operate the Site;
• maintain shopping cart functionality;
• provide secure checkout;
• remember essential preferences;
• prevent fraud; and
• maintain Site security.

Because these technologies are necessary for the Site to function, they may not always be optional.

Functional Cookies

Functional technologies may help remember choices or provide enhanced website functionality.

Analytics Cookies

Where used, analytics technologies help us understand how visitors interact with the Site, such as which pages are visited and how Site features are used.

Advertising Cookies

Where advertising or marketing technologies are used, they may help measure advertising performance or provide advertising based on interactions with our Site.

Where required by applicable law, non-essential cookies or similar technologies will be subject to appropriate consent or privacy-choice mechanisms.

9. Cookie Choices

Where available or required, you may manage non-essential cookies through the cookie consent or privacy preference controls provided on the Site.

These controls may allow you to:

• accept available cookies;
• reject non-essential cookies; or
• modify certain privacy preferences.

You may also be able to control cookies through your browser settings.

Blocking certain cookies may affect some non-essential features of the Site.

10. Your Privacy Choices

Where applicable, Nestavixo provides privacy choices regarding certain uses of personal information and non-essential technologies.

If a “Your Privacy Choices” link or similar privacy preference option appears on the Site, you may use it to access available privacy settings.

Depending on your location and applicable law, these choices may include the ability to opt out of certain:

• targeted advertising activities;
• sharing of personal information for certain advertising purposes; or
• uses of non-essential cookies or similar technologies.

Availability of specific rights or options depends on applicable law and the technologies used on the Site.

11. Marketing Communications

Where permitted by applicable law, we may use your email address or other contact information to send marketing communications if you have requested or consented to receive them.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication where available.

Opting out of promotional communications does not prevent us from sending non-promotional communications relating to:

• your order;
• shipping;
• customer service;
• returns;
• refunds;
• account or transaction security; or
• other service-related matters.

12. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Recipients may include:

Ecommerce and Technology Providers

Service providers that support the operation, hosting, security, checkout, or technical functionality of the Site.

Payment Providers

Providers that process or facilitate payments and transaction verification.

Shipping and Fulfillment Providers

Carriers, logistics companies, warehouses, and fulfillment partners involved in processing and delivering orders.

Customer Service Providers

Service providers assisting with customer communications or support where applicable.

Analytics and Advertising Providers

Where used, providers that help us understand Site performance, measure advertising, or provide marketing-related services.

Security and Fraud-Prevention Providers

Providers assisting with payment security, fraud detection, account security, or abuse prevention.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to a lawful request;
• protect our rights;
• protect customers or others;
• investigate fraud or security incidents; or
• establish, exercise, or defend legal claims.

Business Transactions

If our business or relevant assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information may be disclosed or transferred as reasonably necessary in connection with that transaction, subject to applicable requirements.

13. Sale and Sharing of Personal Information

We do not exchange personal information for money as a standalone commercial transaction.

However, certain advertising, analytics, or cookie-based activities may be classified as a “sale,” “sharing,” or similar disclosure of personal information under some U.S. state privacy laws, even where no money is exchanged directly for the information.

Where those laws apply and relevant technologies are used, eligible users may have rights to opt out through available privacy preference mechanisms.

14. International Processing and Transfers

Nestavixo is operated by Qingdao Xingyao Lianrong Network Technology Co., Ltd., located in China.

Our customers, ecommerce providers, payment providers, technology providers, shipping providers, and other service providers may be located in different countries.

As a result, personal information may be processed or transferred outside the country or region where you live, including to China and other jurisdictions in which our service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your place of residence.

Where applicable law requires specific safeguards for international transfers, we will take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on factors such as:

• whether an order remains active;
• customer service requirements;
• return or refund requests;
• fraud-prevention requirements;
• accounting and transaction records;
• contractual obligations;
• dispute resolution; and
• applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.

16. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no online service, electronic transmission, or information-storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, devices, accounts, and communications.

17. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These rights may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• request a portable copy of certain information;
• object to or restrict certain processing;
• withdraw consent where processing relies on consent;
• opt out of certain targeted advertising;
• opt out of certain sales or sharing of personal information where applicable; and
• appeal certain decisions relating to a privacy request where applicable.

These rights are subject to applicable law, eligibility requirements, exceptions, and verification procedures.

18. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, eligible residents may be entitled to request:

• access to personal information;
• correction;
• deletion;
• data portability;
• information regarding certain categories of disclosure;
• opt-out of targeted advertising;
• opt-out of certain sales or sharing; or
• other privacy choices provided by applicable law.

The availability and scope of these rights depend on the applicable state law and whether the relevant legal requirements apply to Nestavixo.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

19. How to Submit a Privacy Request

To submit an applicable privacy request, contact:

service@nestavixo.com

Please include sufficient information to help us understand and respond to your request.

We may need to verify your identity before completing certain requests.

Verification may require us to confirm information reasonably associated with your previous interactions or orders.

We will only request information reasonably necessary for verification and handling of the request.

Where permitted by applicable law, an authorized agent may submit a request on behalf of another person, subject to reasonable verification of the agent's authority and the individual's identity.

20. Do Not Sell or Share / Targeted Advertising Choices

Where applicable law gives you the right to opt out of certain sales, sharing, or targeted advertising uses of personal information, you may exercise available choices through the privacy preference tools on the Site or by contacting:

service@nestavixo.com

If the Site provides a Your Privacy Choices link, you may also use that link to manage available preferences.

Specific options depend on the technologies in use and the privacy laws applicable to you.

21. Browser-Based Privacy Signals

Where required by applicable law and supported by our systems, we may recognize legally required browser-based opt-out preference signals.

The availability and effect of such signals may depend on applicable law, browser settings, and the technologies used by the Site.

22. Third-Party Websites and Services

Our Site may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing information directly to them.

23. Children's Privacy

Our Site is intended for general ecommerce use and is not designed for the knowing collection of personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where parental authorization or another legal basis was required, please contact:

service@nestavixo.com

We will review the request and take appropriate action where required.

24. Legal and Regulatory Requirements

We may process, retain, or disclose personal information where reasonably necessary to comply with applicable:

• laws;
• regulations;
• court orders;
• lawful government requests;
• tax or accounting obligations;
• fraud-prevention requirements; or
• legal claims and disputes.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be waived.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business practices;
• Site functionality;
• service providers;
• privacy practices;
• applicable technologies; or
• legal requirements.

When we make changes, the revised Privacy Policy will be posted on this page and the Last Updated date will be updated.

We encourage you to review this policy periodically.

26. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or an applicable privacy request, please contact:

Nestavixo
Operated by Qingdao Xingyao Lianrong Network Technology Co., Ltd.

Registered Address:
Room 3E02, 3rd Floor, No. 147 Liaoning Road, Liaoning Road Subdistrict, Shibei District, Qingdao, Shandong, China

Customer Support Email:
service@nestavixo.com

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)